The second visit is to Seashells B&B in Sutton-on-Sea, where owners Michelle and Rob Earp hope their simple B&B with an animal twist will win the day. But following their criticism of the Bridge Hotel, Martin and Hannah give their room a thorough going over and find all manner of issues. Breakfast sees things take a downward turn as the self-service buffet is met with some tough criticism. At feedback Rob and Michelle are angered by the comments and are left wanting answers.
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